Shipping policy
Last Updated: July 25, 2026
Thank you for shopping with Little Geniuss. We aim to deliver your educational books, activity kits, art supplies, clay activities, creative learning products, and other kids’ products safely and efficiently across Pakistan.
Please read our Shipping Policy before placing an order.
1. Order Processing
Orders are processed after successful order placement and, where required, order confirmation.
Our standard order processing time is 1–2 business days. During sales, new launches, promotional campaigns, public holidays, or periods of high order volume, processing may take slightly longer.
Orders placed on weekends or public holidays may begin processing on the next business day.
2. Delivery Time
Estimated delivery times after dispatch are:
Karachi: approximately 1–3 business days
Other cities in Pakistan: approximately 3–7 business days
Remote areas: delivery may take additional time depending on courier availability.
These are estimated timeframes and are not guaranteed. Courier delays, weather conditions, public holidays, road closures, strikes, operational issues, or other circumstances outside our control may affect delivery.
3. Shipping Charges
Shipping charges may vary depending on the customer’s location, parcel size, parcel weight, selected delivery method, and courier charges.
The applicable delivery charge will be displayed at checkout or communicated before the order is confirmed where necessary.
From time to time, Little Geniuss may offer free shipping or discounted delivery as part of a promotion. Such offers may have minimum-order requirements or other conditions.
4. Cash on Delivery (COD)
Cash on Delivery may be available across Pakistan for eligible orders and locations.
For COD orders, customers must provide a correct name, complete delivery address, and active phone number.
We may contact you by phone, WhatsApp, SMS, or another available method to confirm your order before dispatch.
Please place a COD order only when you are available and willing to receive and pay for the parcel.
5. Order Confirmation
Some orders may require confirmation before dispatch, particularly COD orders.
If we are unable to contact you using the information provided, dispatch may be delayed or the order may be cancelled after reasonable attempts to obtain confirmation.
6. Correct Shipping Information
Customers are responsible for providing accurate shipping information, including:
Full name
Complete address
City and area
Active phone number
Any additional delivery instructions where necessary
Little Geniuss is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.
Additional shipping charges may apply where a parcel must be shipped again because an incorrect or incomplete address was provided.
7. Tracking Your Order
Where tracking is available, customers may receive a tracking number or shipping update after their order has been dispatched.
Please allow some time after dispatch for the courier’s tracking system to update.
8. Delivery Attempts
The courier may contact the customer before or during delivery.
Customers should keep their phone number active and ensure someone is available to receive the parcel.
Where a delivery fails because the customer is unavailable, unreachable, refuses the parcel, or provides incorrect information, the courier may return the parcel to Little Geniuss.
A new delivery charge may apply if the customer requests the parcel to be shipped again.
9. Refused Cash on Delivery Orders
Customers are requested not to refuse confirmed COD orders without a valid reason after dispatch.
Repeated refusal of confirmed COD parcels may result in Cash on Delivery being unavailable for future orders, and advance payment may be required where permitted.
10. Delayed Parcels
Although we work to have orders delivered within the estimated timeframe, occasional delays can occur after a parcel has been handed over to the courier.
If your order is significantly delayed, please contact Little Geniuss with your order number so the shipment can be investigated with the courier.
11. Damaged Parcels
Please inspect the parcel when you receive it.
If the outer packaging appears seriously damaged, crushed, torn, opened, or tampered with, please take photographs before opening it.
For damaged products, we strongly recommend recording a clear unboxing video from the moment you begin opening the sealed parcel, showing the package and product clearly.
Claims for damaged, defective, incorrect, or missing products will be handled according to our Refund & Return Policy.
12. Incorrect or Missing Items
If you receive the wrong product or an item is missing from your order, please contact us within the timeframe specified in our Refund & Return Policy.
Provide your order number, photographs of the received products and packaging, and an unboxing video where required so we can verify and resolve the issue.
13. Lost Parcels
If courier tracking indicates that a parcel may have been lost during transit, please contact Little Geniuss.
We will investigate the shipment with the courier. Where the parcel is confirmed as lost before successful delivery, we will provide an appropriate resolution, such as a replacement or refund for an eligible prepaid order, subject to our policies and applicable law.
14. Product Packaging
We take reasonable care when packing products to help protect them during transit.
Books, art supplies, clay products, creative kits, paints, markers, handmade items, and other products may require different packaging depending on their size and nature.
Minor marks or damage to outer courier packaging that does not affect the actual product will generally not be considered product damage.
15. Multiple Products in One Order
Where an order contains several products, we will generally ship them together.
However, depending on availability, packaging requirements, or operational reasons, an order may occasionally be delivered in more than one parcel.
Where this happens, customers will not be charged additional shipping fees unless this has been agreed in advance.
16. Changes to an Order or Address
Please contact us as soon as possible if you need to correct your delivery address, phone number, or order details.
Once an order has been packed, dispatched, or handed over to the courier, we may not be able to change the address, products, or other order details.
17. Order Cancellation Before Dispatch
Customers may request cancellation before an order has been dispatched.
Once the parcel has been dispatched, cancellation may no longer be possible, and the applicable Refund & Return Policy will apply.
18. International Shipping
Currently, Little Geniuss primarily delivers within Pakistan.
If international shipping becomes available, applicable delivery charges, estimated delivery times, customs duties, taxes, and other conditions may vary by destination and will be communicated accordingly.
19. Public Holidays & Special Events
Orders placed around Eid, national holidays, major sales, promotional events, or other busy periods may take longer than usual to process and deliver.
We appreciate your understanding during high-volume periods.
20. Contact Us
For shipping questions, tracking assistance, delayed orders, or delivery issues, please contact:
Little Geniuss
Website: littlegeniuss.com
Email: littlegeniuss29@gmail.com
WhatsApp/Phone: +92-337-3525165
Country: Pakistan
Please include your order number when contacting us regarding an existing order.
Little Geniuss
Think, Act, Hustle, Achieve.